Refund policy
Return & Refund Policy
At Regnal Roasts, your satisfaction is our priority. Because we sell perishable food products, our return policy is designed to be fair while accounting for the nature of coffee and tea goods.
General Policy Due to the perishable nature of our products, we are unable to accept returns on opened or used items. If you are unsatisfied with your order for any reason, please contact us within 30 days of receiving your item and we'll make it right.
Eligible Issues for Refunds or Replacements We will issue a full refund or replacement if:
- Your order arrived damaged or defective
- You received the wrong item
- Your package was lost in transit
To initiate a claim, contact us at salesinfo@regnalroasts.com within 7 days of receiving your order (or the expected delivery date for lost packages). Please include your order number and photos of any damage.
Non-Returnable Items As perishable goods, all coffee and tea products are final sale once opened. We also do not accept returns on sale items or gift cards.
Refunds Once your claim is approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
Subscription Orders For questions about subscription orders, please contact us at salesinfo@regnalroasts.com and we'll be happy to assist.
Questions? Reach us anytime at salesinfo@regnalroasts.com — we're here to help.